Shipping policy

SHIPPING POLICY

Shipping & Processing Policy

Kindly allow 5–7 business days for order processing to be finalized. This timeframe does not include weekends or holidays.

Important Notes:

• Shipping Address Responsibility: Customers are responsible for verifying their shipping address before placing an order. Délice des Sens is not liable for packages sent to an incorrect address due to customer oversight.
• Post-Dispatch Responsibility: Once parcels leave our possession and are in the care of the carrier, Délice des Sens has no control over delivery timeframes, delays, or handling.
• Carrier Delays & Tracking: We kindly ask for your patience with potential carrier delays during peak seasons or unforeseen circumstances. A tracking number will be provided once your order ships, so you can monitor its journey.
• Lost or Stolen Packages: Délice des Sens is not responsible for lost, stolen, or unclaimed packages marked as “Delivered” by the carrier. If your parcel appears to be missing, we recommend contacting the carrier directly to file a claim.
• Delivery Issues: If you encounter any issues with delivery, please reach out to us within 7 days of your expected delivery date so we can assist where possible.

Thank you for understanding and supporting our small business.