Refund policy

Refunds & Exchanges

Due to the handcrafted nature of our products, all sales are final. We do not accept returns, refunds, or exchanges once an order has been placed.

Damaged Items:

We take great care in packing each order, but if your item arrives damaged during transit, we’re happy to offer a replacement. To qualify:

• Please inspect your order upon delivery and contact us within 14 days of receiving your package.
• Include your order number, a clear description of the issue, and photographs of both the product and its packaging.

Important Notes:

• Replacements will only be issued for items damaged in transit, not for general dissatisfaction or misuse.
• We may not be able to replace items reported after the 14-day window.
• Délice des Sens reserves the right to determine whether a product qualifies for a replacement based on the details provided.

We truly appreciate your understanding and support of our small, artisanal business. Every product is made with care, and your satisfaction means a great deal to us.